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Email Management

Email management is a specific field of communications management for managing high volumes of inbound electronic mail received by organizations. Today, email management is an essential component of customer service management. Customer service call centers currently employ email response management agents along with telephone support agents, and typically provides the solutions to manage emails.

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For the individual user, email management usually refers to the process of moving messages from the inbox to the appropriate archive folder. If a mistake is made in that filing, it generally isn't a big deal. However, for business entities, managing email effectively can have a significant impact on their bottom line. Read on for five of the top email management benefits.

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  1. Increased Productivity

  2. Decreased Cost of Compliance

  3. Decreased Cost of Litigation

  4. Decreased Exposure to Security Threats

  5. Speedy Recovery in Disaster Situations

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